Field service management software (FSM software) helps companies manage and optimize the business activities performed by field-based workers. These solutions are used by a diverse range of service companies and manufacturers of industrial products that require on-site services such as deployment and maintenance of equipment, cleaning, repairs etc. Utilities companies and service-oriented businesses that deliver, repair, and/or clean at a customer’s location also use FSM software.
Field service management software is used by managers and supervisors to allocate correctly skilled workers to field tasks and monitor their performance. Employees use it to find information about their tasks, report on their work, and optimize the time and resources allocated for each job.
Field service management software usually integrates with software solutions such as geographic information system (GIS) software for location tracking; CRM software customer relationship management software (CRM) to manage customer/prospect information, Product lifecycle management (PLM) software, accounting/invoicing software etc.
To qualify for inclusion in the Field Service Management (FSM) category, a product must:
Provide features to dispatch workers based on the type of work, their availability, and the physical locations of customers
Include functionality to help managers prioritize field work and optimize the human and material resources allocated to each job
Provide information to field workers on their tasks and how to achieve them
Deliver dashboards and analytics for managers to track ongoing field activities and the performance of field workers