Since using TeamPoint our sales have increased by 65%, gross margin by 16% and the time taken from completion to invoicing now days rather than weeks or months

Operating 24 hours a day, seven days a week Defluo is one of the UK’s largest privately-owned plumbing, drainage, and building businesses and has plenty of experience satisfying businesses across all sectors.

Working to high standards of quality and compliance Defluo has grown an impressive customer list including many big name UK brands such as McDonalds, Burger King, Greene King, CBRE, Pure Gyms and IKEA.

From their offices in London, the Midlands and the south west Defluo Group provide general building, roofing, plumbing, heating and drainage services nationwide to a range of large commercial accounts across England and Wales.

The problem

The success and growth of Defluo since 2008 has been impressive. However with continued growth Defluo found that increased paperwork was causing job processing delays and creating a growing administration overhead.

"We were drowning in paper-work. Everyone’s desk had a pile of documents on it. How we were running the business was very inefficient."

The solution

TeamPoint prepared a proposal for Defluo by conducted a process map of their diverse business operations. This included meeting all stakeholders - field operatives, warehouse staff, administrators and the senior management team. Defluo were happy with the proposal and delighted to see all jobs available on one system across all disciplines. A big win was that they could now enforce company and client-specific procedures such as pre-works safety checks and work permits on all their jobs.

What struck the Defluo management team was that TeamPoint really understood their business and what they wanted to do, this was the key ingredient to the success of the system. Satisfied they were making the right choice Defluo instructed TeamPoint to proceed and had their system up and running with all historic and current jobs in less than 4 weeks.

Since installation staff engagement of the system has been very positive. The field team particularly like that they can view previous site history and photos from previous jobs, whilst the office team have benefited from the speed and simplicity of invoicing completed work.

The outcome

Defluo continue to grow. The piles of paperwork on everyones desk that were preventing them from getting any bigger are gone. The whole business runs smoothly and efficiently on the digital platform and everyone has access to the most up to date information at all times. A whole range of management information such as site histories, asset registers, job costings and purchasing trends are now available and with less time spent shuffling paper around their staff have the time to make informed decisions that benefit the business.

Once we met with TeamPoint it was clear they understood our business and could help us.