“TeamPoint has helped us provide first rate customer service and at the same time improve our field team’s productivity. Since we started working with TeamPoint in 2016 we have increased our business by 15% without needing to increase our service admin team.”

Irrifence are market leaders in the design, installation, and support of automatic irrigation systems and all types of fencing systems. Irrifence cover all kinds of work from large-scale professional configurations, national garden center chains and high end domestic installs.

The problem

Maintaining over 2000 irrigation systems nationwide, Irrifence were looking for a job management system which would help them provide unrivalled customer service and optimise admin and field efficiency.

Employing a team of installation and maintenance engineers Irrifence required a system which would handle the entire work lifecycle from enquiry, survey, quotation and order through to installation, maintenance and invoicing. They wanted the whole customer journey in one place.

Their operations involve both planned and reactive maintenance jobs. Irrifence wanted to provide best in class reactive service by using workflows to automatically assign reactive jobs to the correct field technician with the right skill set and availability. Another key aspect was a system to help manage and schedule their planned maintenance portfolio.

The solution

TeamPoint arranged a discovery session with Irrifence to identify the key goals of the business and review the processes and forms in-use. TeamPoint put together a proposal which would move the business from spreadsheets, email and paper worksheets into a digital environment where jobs would be created, assigned to an operative, completed in field on mobile and automatically invoiced. The aim being that for 95% of jobs the process runs automatically with minimum admin overhead.

TeamPoint built the system, Irrifence tested and made sure it matched how they work. Office and field staff were trained, data was imported and operations moved to the new system seamlessly. As a successful and busy business it was vital that the transition to the new system did not cause any interruption to business continuity.

The outcome

Since installing TeamPoint Irrifence continue to thrive and grow. Their business is now on a stable digital platform that ensures consistency, improves customer service, drives higher sales and maximises operational efficiency.

The biggest benefit of TeamPoint is the visibility it gives us across the business, with TeamPoint we can see across all aspects of the operation, be it jobs, engineer performance or financials. This information has really put us in control and allowed us to make better decisions