“TeamPoint has helped us provide first rate customer service and at the same time improve our field team’s productivity. Since we started working with TeamPoint in 2016 we have increased our business by 15% without needing to increase our service admin team.”
Irrifence are market leaders in the design, installation, and support of automatic irrigation systems and all types of fencing systems. Irrifence cover all kinds of work from large-scale professional configurations, national garden center chains and high end domestic installs.
The problem
Maintaining over 2000 irrigation systems nationwide, Irrifence were looking for a job management system which would help them provide unrivalled customer service and optimise admin and field efficiency.
Employing a team of installation and maintenance engineers Irrifence required a system which would handle the entire work lifecycle from enquiry, survey, quotation and order through to installation, maintenance and invoicing. They wanted the whole customer journey in one place.
Their operations involve both planned and reactive maintenance jobs. Irrifence wanted to provide best in class reactive service by using workflows to automatically assign reactive jobs to the correct field technician with the right skill set and availability. Another key aspect was a system to help manage and schedule their planned maintenance portfolio.
The solution
TeamPoint arranged a detailed discovery session with Irrifence to understand the company’s key objectives and thoroughly review the existing processes and paper-based forms. The result was a tailored proposal to transition Irrifence from a reliance on spreadsheets, emails, and paper worksheets into a fully digital workflow. Using job scheduling software, jobs could be created, assigned to operatives, completed on-site via mobile devices, and automatically invoiced — with the goal of automating 95% of tasks to minimize administrative overhead.
TeamPoint then developed a custom system aligned with computer-aided facilities management (CAFM) principles, ensuring the platform mirrored the way Irrifence operates. The solution was rigorously tested, and both office and field staff received full training. Data was seamlessly imported, and the business transitioned smoothly to the new platform — with no disruption to day-to-day operations, which was critical for a busy, high-performing company like Irrifence.
The outcome
Since installing TeamPoint Irrifence continue to thrive and grow. Their business is now on a stable digital platform that ensures consistency, improves customer service, drives higher sales and maximises operational efficiency.
The biggest benefit of TeamPoint is the visibility it gives us across the business, with TeamPoint we can see across all aspects of the operation, be it jobs, engineer performance or financials. This information has really put us in control and allowed us to make better decisions
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