2025 Scheduling Research

We’d Love to Hear From You – Help Us Improve Scheduling Tools for Field Service Teams

At TeamPoint, we’re committed to building the best possible management software for companies with field-based teams. Right now, we’re focused on enhancing our software for scheduling employees, and we want to learn directly from those who do it every day.

We’re looking to speak with companies that have between 10 and 200 field workers and handle anywhere from 100 to 10,000 planned maintenance jobs each month. Our goal is to understand how scheduling works across different industries and company sizes, uncover trends, and discover innovative ways to organise and assign work in the field.

We’re particularly interested in:

• The most effective ways to schedule field service jobs

• How to prioritise tasks efficiently

• The best ways to display information to support schedulers

• The real-world challenges companies face with their current tools and processes

We’d like to speak with business leaders who can spare around 60 minutes to share insights into how they manage their scheduling — what works well, what doesn’t, and what they wish could be better. Some of the questions we’ll cover include:

• How frequently do you schedule jobs?

• How do you prioritise tasks?

• Do you use repeating routes?

• Can field staff manage their own schedules?

• What tools or service software do you use to support scheduling?

• What are the biggest issues you face when scheduling?

As a thank-you, participants can choose either a £100 Amazon voucher or a £100 donation to a charity of your choice.

If you're interested in shaping the future of employee scheduling software and field service management, we’d love to hear from you. Please get in touch at hello@teampoint.app to get involved.