Hawkey Cleaning and Support Services: Growing Stronger with Teampoint
When a business has been thriving for more than 30 years, it’s natural to assume it has everything figured out. But for Hawkey Cleaning—a family-run company with roots stretching back to the mid-1980s—their secret to success has always been their willingness adapt and keep current. What started with one cleaner and a mop and bucket has grown into a company with a turnover exceeding £8 million, long-standing client relationships (some dating back to their earliest days) and a reputation for excellence spanning across London and the Southeast.
From Growth to Growing Pains
With such rapid growth has come new challenges. In just the past two years, Hawkey Cleaning has doubled in size and achieved 45% growth this has stretched their traditional methods of running operations to the limit. Relying on spreadsheets and keeping the day to day jobs in their heads is no longer enough for them to keep on top of quotes, job scheduling and asset management whilst continuing to maintain the high standards that their clients expect.
As Head of Operations Steve Winterburn explained, the company needs a system that is reliable and robust but also flexible enough to scale with them- it is their commitment to growth and the vision to do things their own way that has drawn Hawkey Cleaning to Teampoint.
Why Teampoint Stood Out
The decision wasn't just about choosing a piece of software. The move to a job scheduling platform is a big transition and Hawkey wanted to get it right. They wanted to find the tool that would help them shape the future of their business. After trialling many systems, Hawkey found that most providers are too rigid, built for other industries, and unwilling to adapt.
“TeamPoint stood out for us when compared to other platforms- because although Teampoint work mostly with maintenance companies, we could see that they were willing to develop and adapt the system for our specific business within the cleaning industry,” Steve said. “We wanted to work with Leon and his team to adapt Teampoint as a bespoke system for us.”
For Hawkey, the decision goes far beyond ticking off features. Rapid growth has made it clear that they need more than just functionality—they need a cleaning management solution with robust job scheduling, but one that can also fit with their existing workflows and grow with them into the future.
Cost and usability also played a crucial role in the choice but was not the main consideration: “Cost was a factor, and Teampoint are very cost effective but just as important was the capacity for development- we need software that can adapt to our business. Bigger companies already have rigid structures in place. We want something more tailored, something simpler to use, a platform that our managers (who aren’t so techy) can use every day without a problem.”
That ease of use has been a major differentiator. Teampoint’s clean, modern interface is intuitive and straightforward, making it simple for non-technical staff to learn quickly and feel confident to use in their daily work.
The Impact: Immediate Results
Just a few months after going live, the positive results of working with Teampoint are already becoming clear.
“It’s making our lives a lot easier because there’s less admin… less trying to remember what information to tell the managers. It’s all on one platform.”
From quotes to worksheets, everything is transparent, digital, and shareable. “When we send out quotes to our customers, it all comes from TeamPoint. So they get the quote exactly how we’ve raised it on the system. So there’s transparency. This is a digital platform. So whatever we put on our worksheets goes out to our customers.”
That transparency has become a selling point in itself. “We’ve already popped TeamPoint into our tender presentations. So all new clients see what we’re going to be offering them. It is a lot more transparent than it ever used to be before. It’s actually increased confidence with our customers. This is why we’re shouting about TeamPoint already.”
Preparing for the Future
For Steve, it isn’t just about the present—it’s about preparing for future growth.
“Long term, it’s going to be massive for us because we’re due to grow a lot more than we already have. If we didn’t do this we’d be in a very deep hole- we were getting that way… With such quick growth as a business, we didn't have time to record things properly. It was just going to get worse and worse for us. So long term- using Teampoint will be absolutely brilliant.”
The vision is ambitious: incorporating the customer portal, using the advanced reporting tools and analytics data, bespoke integrations with supplier platforms, utilising time and attendance systems, and much more. “Integrations are key for us, we are going to get our clients on board and really listen to their feedback because without their feedback we won’t know what to prioritise. It’s about engaging with our customers first to see what they want. We shall give them access to the customer portal in time and utilise the feedback to continue to develop further.”
What Other Cleaning Companies Can Learn
Hawkey’s journey highlights the key features other cleaning companies should consider when evaluating a management tool:
Scalability – a system that grows with you, not against you.
Job Scheduling – robust, flexible tools to keep teams and clients aligned.
Ease of Use – simple, intuitive interfaces for staff who aren’t “techy.”
Transparency – digital records that build client trust and confidence.
Flexibility & Adaptability – the ability to tailor the system to your industry, rather than forcing your business into rigid structures.
Future-proofing – capacity for integrations, analytics, and portals that evolve with customer needs.
A Partnership for the Long Term
Hawkey Cleaning’s journey illustrates that in an industry built on consistency and routine, innovation can set you apart. Their partnership with Teampoint shows how technology can enhance not just efficiency, but also trust, transparency, and confidence—both with company employees and with clients.
For Hawkey “The Long term looks absolutely brilliant” and given their track record of growth, innovation and commitment to fantastic customer service- we have every confidence that their future looks more brilliant than ever!
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