IRRIFENCE GROWS REVENUE BY 15% WITHOUT GROWING ADMIN TEAM
Irrifence Limited are market leaders in the design, installation, and support of automatic irrigation systems and all types of fencing systems. Irrifence’s client list covers installations of all types and all sizes from small systems to large-scale professional configurations.
Maintaining over 2000 irrigation systems Irrifence were looking for a job management system which would help them to provide unrivalled customer service and also optimise admin and field efficiency.
Employing a team of national installation and maintenance engineers Irrifence’s required a system which would handle the entire work lifecycle from enquiries, surveys, quotes and orders through to installation and maintenance – keeping the entire customer journey in one place.
Reliant on spreadsheets, email and paper worksheets Irrifence were looking for a complete system to run their national service operation and maximise productivity form the field team.
Managing 2000 field systems involved both planned and reactive maintenance jobs. Irrifence wanted to provide best in class reactive service by using workflows to automatically assign reactive jobs to the correct field technician with the right skill set and availability. Another key aspect was a system to help manage and schedule their planned maintenance portfolio.
Irrifence contacted TeamPoint for a solution.
TeamPoint arranged a discovery session with Irrifence to identify the key goals of the business and review and map the processes and forms in-use. TeamPoint put together a proposal which would move the business from spreadsheets, email and paper worksheets into a digital environment where jobs would be created, assigned to an operative, completed in field on mobile and invoiced – all in the same system.
Irrifence reviewed the solution and instructed TeamPoint to proceed.
As part of the installation TeamPoint created a test version of the system. To switch to paper-free TeamPoint replicated all forms and worksheets used by office staff and engineers into the test system. Next all customers, suppliers, sites, operatives and contractors were loaded into the test system. Then all planned maintenance contracts jobs were loaded with example routes built and optimised.
Once the test system had been built it was tested by the Irrifence team to ensure it matched their exact operational requirements. Testing was completed and TeamPoint planned the go-live date.
Training was then provided to the Irrifence office team and field staff. To embed skills in-house TeamPoint put in place TeamPoint champions in each team as in house experts.
Field engineers were trained to use the system and were able to do so using their mobile phone removing the need for any additional devices or hardware.
As a successful and busy business it was vital that the transition to the new system did not cause any interruption in business continuity. TeamPoint worked closely with Irrifence and planned and agreed the Go live programme.
The Go-live process was completed successfully with all jobs being completed within TeamPoint as planned. Irrifence were up and running and enjoying the benefits of TeamPoint within 8 weeks from the initial meeting. This included running planned and reactive maintenance, using the TeamPoint job diaries for visibility and drag and drop adjustment and engineers completing the jobs on their mobile phones.
Since installation Irrifence have grown job completion by 15% but not had to increase admin owing to the TeamPoint job management software.
To find out how TeamPoint can help your business reduce administration, improve field productivity and delight your customers please contact us today.