Last Updated: July 2026. Learn how we collect, secure, and process your corporate and user data with maximum security.
TeamPoint ('we', 'us', or 'our') is committed to protecting your privacy and safeguarding the data you entrust to us. This Privacy Policy outlines how we collect, process, use, and store information when you access our cloud-based Field Service Management platform, mobile apps, and website (https://teampoint.app).
We collect information necessary to provide and optimize the Service, including: (a) Account Information: Name, email, phone number, and billing details. (b) Operational Data: Scheduling logs, job worksheets, customer records, and invoices uploaded by your business. (c) Field App Data: Location tracking and timesheets collected from mobile engineers solely to facilitate dispatcher scheduling.
We use the collected data exclusively to: (a) Deliver, maintain, and support the Service. (b) Facilitate scheduling, route optimization, and live client updates. (c) Process billing and renewals. (d) Provide customer support and debug technical issues. We never sell, rent, or lease your data to third parties.
Under the UK General Data Protection Regulation (GDPR), your business acts as the Data Controller for any personal data of your end-customers stored in TeamPoint. TeamPoint acts as the Data Processor. We process such data strictly in accordance with your instructions and under standard contractual protections.
All data is hosted securely in premier UK-based cloud data centers. We implement industry-leading security practices, including SSL/TLS encryption for all data in transit, AES encryption for stored data, and strict access control lists to prevent unauthorized access.
We use essential cookies to maintain user sessions, secure accounts, and optimize website performance. You can control cookie preferences through your browser settings, though disabling essential cookies may impact your ability to use the Service.
Under UK/GDPR legislation, you have the right to access, rectify, or request the erasure of your personal account data. You may exercise these rights at any time by contacting our data protection officer at privacy@teampoint.app.
Questions regarding GDPR compliance or your data? We are happy to discuss.
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