We spent some time introducing everyone to TeamPoint's mobile app, showing them how to access job information, complete forms, take photographs and keep the office updated as work progresses. It turned out that if you can use Facebook or WhatsApp, getting to grips with TeamPoint isn't particularly difficult. Meanwhile, John Lees Senior was getting familiar with the scheduling side of things. Everyone seemed pretty confident and positive about giving it a go, and what started as a training session soon developed into a discussion about how TeamPoint could work best for JAL.
Unlike some of the service businesses that use TeamPoint, JAL's roofers can spend weeks working on the same project. They don't necessarily need to open the app every day, and there wouldn't be much point asking them to do so just for the sake of it. What would be genuinely useful, however, is having a straightforward way to record the right information at key stages of the work, so we explored how TeamPoint's customisable forms could help.
JAL are planning to create their own forms for different stages of a roofing project, which the roofers can select as the work progresses. Each form will guide them through the information they need to record, including photographs, checks and any other details the office requires. Once completed, everything goes straight back to the office and is kept with the relevant job and project. No chasing photographs, trying to work out which roof they're from or searching through WhatsApp conversations for missing information!
It's a practical approach that should save everyone time, improve communication and give JAL a more consistent record of the work carried out. That's particularly useful for demonstrating compliance, keeping customers informed and having the evidence to hand if questions arise later. And because the forms are customisable, they can be adapted as the business discovers what works best.
Rather than expecting the roofers to change everything they do, we're helping JAL fit TeamPoint around the way they already work, making life a little easier for both the roofing teams and the office.
